Long-Term Care

Long-Term Care Ombudsman Program: What You Must Know

Under the federal Older Americans Act (OAA) every state is required to have an ombudsman program that addresses complaints and advocates for improvements in the long-term care system. Each state has an Office of the State Long-Term Care Ombudsman Program headed by a full-time State Long-Term Care Ombudsman who directs the program statewide. Across the nation, staff and thousands of volunteers are designated by State Ombudsmen as representatives to directly serve residents.
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Understanding Trauma and Ensuring Person-Centered Care During the COVID-19 Pandemic Training Series

In partnership with Dr. Sheri Gibson, the National Long-Term Care Ombudsman Resource Center (NORC) published this free four-part series for three audiences (family members of individuals living in long-term care facilities, facility administrators, and direct care staff). In the series, Dr. Gibson provides training on the following topics: person-centered care, trauma-informed care, compassion fatigue, and anxiety and grief in the time of COVID-19. Each topic will include one webinar recording and slides for each audience.
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